Answers for teachers, parents, and administrators
Getting Started
Notifly is a fast communication tool for teachers and school staff to send real-time messages to parents and colleagues. It helps streamline classroom management, student support, and parent engagement.
Yes. Sign up as a Solo Teacher at mynotifly.com/teachers or in the app. You get a 14-day free trial with no card needed, then you can choose a plan on mynotifly.com. When you sign up, you confirm that your school or district allows you to use Notifly with your students' families (or that you have their parents' consent) (see our Terms of Use), so check your school's policy first.
Yes. Notifly supports staff user roles beyond teachers. They can send messages to their uploaded student lists and to other staff members.
Currently the app supports sending bulk messages to several recipients at a time.
There's no daily cap per parent. Each message counts toward your plan's monthly SMS or email allowance. To keep families engaged, we recommend only sending what's timely and useful.
You write in English, and each family gets your message in the language they choose: Spanish, Chinese (Simplified or Traditional), Vietnamese, Arabic, Haitian Creole, French, Portuguese, Russian, Korean, Tagalog or Amharic, as well as English.
Not by texting back. Notifly is built for quick one-way updates, so text replies get an automatic note saying replies can't be received. Instead, email updates include a link to the family's private NotiFile, where a parent can leave one short comment on each update. Comments build up for parent-teacher conferences and progress reports, and an urgent comment can be marked "This can't wait."
Notifly shows delivery status (Delivered, Failed, Pending) in the message history tab. Email updates also include a "Received" button: when a parent taps it, the message shows as received. Texts don't have read receipts.
No. Attachments cannot be included with SMS or email messages.
If a parent replies STOP or their number becomes invalid, you'll see a delivery error. Update their contact info in the Contacts tab.
Yes. Download the Notifly app from the App Store or Google Play. It's optimized for quick updates on the go.
No. Currently, Notifly is intended for teacher-to-parent communication only.
Yes. Navigate to the Message Log section and use the Download button to export CSVs of sent messages or contact activity.
Once an SMS is delivered, it cannot be retracted — double-check before sending. If a message is sent in error, reach out to the recipient directly to clarify.
This can happen if the parent is listed for more than one child or was uploaded more than once.
No. Parents receive message updates via SMS or email without any setup. Save Notifly messages for future reference in teacher conferences, emails, or other communication platforms.
Check the delivery status in the message log. Common reasons include opt-outs, changed numbers, or daily message limits being reached.
Yes. Parents can reply STOP to any SMS or click unsubscribe in any email. You'll be notified in your app when this happens.
Ask them (in person or offline) to text START to the Notifly number, or to opt back in at mynotifly.com.
Not by texting back. Notifly is built for quick one-way updates, so text replies get an automatic note saying replies can't be received. Instead, email updates include a link to the family's private NotiFile, where a parent can leave one short comment on each update. Comments build up for parent-teacher conferences and progress reports, and an urgent comment can be marked "This can't wait." File attachments from parents are not supported.
Often, a reply isn't necessary. An update like "great participation" or "arrived severely tardy" gives parents enough information to follow up at home. Teachers use Notifly to update quickly and keep moving. When time allows, discussions happen via email, phone calls, or parent-teacher conferences.
Make sure you're using your correct school credentials, or reset your password using the steps above. Still having issues? Email support@mynotifly.com.
The latest versions of Chrome, Safari, Edge, and Firefox are supported. Internet Explorer is not supported.
Most users access Notifly via the mobile app. For Admins, Notifly works in ChromeOS via browser — no app install required.
Yes — provided they are currently opted in to receive messages.
Parent contact information is uploaded by an authorized user — typically a teacher, administrator, or staff member — with prior access through an LMS or SIS. Only that individual has access to it within the app.
No. Individual teachers can see phone numbers for their uploaded contacts, but parents cannot see each other's information.
Yes. Notifly is designed to align with FERPA and COPPA guidelines. We do not sell or share student or parent data.
Only you and designated school admins (if enabled) can view message content. Other teachers do not see your communications.
No. Parents receive your messages from the dedicated Notifly number assigned to your school or account. Your personal number is never shared.
Yes. Under Profile Settings, you can choose how your name appears (e.g., "Mr. Henderson," "Coach Michael," or "Ms. Williams").
Each teacher should create their own account. You can share contact lists, but not logins.
Behavioral & Strategic FAQs
We recommend sending messages between 8:00 AM and 6:00 PM for best results. Avoid late-night or early-morning messages unless urgent.
Keep it consistent but not overwhelming. A good cadence is 1–2 times per week. Prioritize updates that are timely, relevant, and actionable.
When sensitive topics arise, request a phone call or conference instead.
Yes. Weekly overviews, reminders, and recurring updates are great use cases. If it helps parents stay in the loop, Notifly is the right tool.
Admin & Policy-Related FAQs
Admins can remove the teacher or staff member from the admin panel. Deleted accounts retain message history for auditing purposes.
Admins can add the teacher or staff member at any time from the admin panel.
Yes. On the admin dashboard, go to "Templates," click the pencil icon, and adjust the phrasing. You can also create and save custom templates.
The current version does not support direct CSV imports from Aspen or Clever. Direct SIS integrations are planned for future releases.
Go to Files on your device, open the spreadsheet, and manually update the contact info. Ensure the file follows the Notifly formatting template, then upload the updated file in the app.
Plans, payments & cancellation
Notifly is priced per teacher. See current prices and what each plan includes on our pricing page. Districts can contact us for a custom quote.
Only your school's administrator can purchase, change or cancel the school's plan, from Plan & billing in the Notifly web portal. Teachers can't make purchases, and plans can't be bought inside the mobile app. Solo Teachers manage their own plan from Plan & billing on mynotifly.com.
Yes, for Solo Teachers: 14 days with 20 texts and 50 emails, and no card needed. When it ends, sending pauses until you choose a plan on mynotifly.com. Your families and message history are kept.
Solo Teachers can share their invite link from Invite a teacher in the app menu or on Plan & billing. When a teacher who joined with your link starts a paid plan, you get one free month, taken off your next bill. You can earn up to 6 free months a year. See the Terms of Use for details.
You choose a plan, monthly or yearly, and the number of teachers. Your card is charged when you subscribe and then automatically at the start of each billing period until you cancel. Payments are processed securely by Stripe.
Yes. Yearly plans cost less than paying monthly. You can switch from monthly to yearly anytime from Plan & billing.
Each plan includes a monthly allowance of SMS and email messages for every teacher. The allowance resets every month, including on yearly plans. One message to one contact counts as one message.
You'll see a warning when you reach 90% of your allowance. You can buy a message top-up or upgrade your plan. Top-up messages are used only after your monthly allowance runs out, and unused top-up messages stay in your account until they're used, even if you cancel and subscribe again later.
Your administrator can cancel anytime from Plan & billing. Your plan won't renew, and you keep full access until the end of the period you've already paid for. You can turn renewal back on anytime before then. Deleting the mobile app does not cancel a plan.
Payments aren't refunded for unused time or partial periods. When you cancel, your plan stays active until the end of the billing period you paid for.
We'll email your administrator right away and keep everything working for 3 days while the card is retried. Update your payment method from Plan & billing to keep your plan. If the payment still hasn't gone through after 3 days, the subscription is cancelled. Your account and data stay safe, and you can choose a plan again anytime.
If we change the price of a plan, current subscribers keep their price unless we notify them at least 30 days before a change, which then takes effect at a renewal. You can cancel before the new price starts.
In Plan & billing, choose Payment method & invoices to open Stripe's secure page, where you can update your card and download past invoices. A receipt is emailed after every payment.
No. Your account, contacts and history stay in place. Sending messages and adding teachers or parents pause until you choose a plan again.
Email billing@mynotifly.com and we'll respond within 1 business day.
For Awareness Only
Notifly is a communication tool used by educators to send timely, one-way messages to families via SMS or email. No parent account or app is required.
No. You'll receive messages from your child's school or teacher directly via text or email — no setup needed.
Notifly focuses exclusively on empowering teachers and staff. It delivers fast, direct communication without requiring any parent or student setup or app download.
Parent contact information is uploaded by an authorized teacher, administrator, or staff member with prior access through an LMS or SIS. Only that individual can see your information in the app.
Yes. Notifly complies with federal student privacy laws (FERPA, COPPA) and does not sell or share contact information. Your information is used solely for school communication.
Replies to texts can't be received. Email updates include a link to your child's private NotiFile, where you can leave one short comment on each update for your child's teacher. For longer conversations, your teacher will follow up by email, phone or conference.
Messages may include reminders, attendance notes, behavior updates, academic progress updates, or important school announcements.
There's no fixed daily limit. Messages are sent by your child's teachers and school staff when there's something worth sharing. You can opt out of texts anytime by replying STOP, or unsubscribe from emails using the link in any email.
Note: opting out may cause you to miss time-sensitive information.
Opt back in at mynotifly.com or text START to the dedicated Notifly number.
All Notifly messages are sent by verified staff members through an authenticated school account. If something seems unclear or suspicious, contact the school to verify.
Email us at support@mynotifly.com and our team will get back to you.