Getting Started
Notifly is a fast communication tool for teachers and school staff to send real-time messages to parents and colleagues. It helps streamline classroom management, student support, and parent engagement.
Yes. Notifly supports staff user roles beyond teachers. They can send messages to their uploaded student lists and to staff members.
No— two-way messaging is not an intended feature of Notifly. The goal is to update, not to converse. To put it simply, use Notifly to send the update quickly. Use other platforms to discuss.
Notifly shows delivery status for each message (Delivered, Failed, Pending) on the message history tab. However, due to SMS and email privacy standards, we can't track if a parent reads a message unless they reply.
No. Attachments cannot be included with either SMS or email messages.
If a parent replies STOP or their number becomes invalid, you’ll see a delivery error. You can update their contact info in the Contacts tab.
Yes! Download the Notifly App on the app store. It's optimized for sending quick updates.
No. Currently, Notifly is intended for teacher-to-parent communication.
No. Currently, Notifly is intended for teacher-to-parent communication.
Yes. Navigate to the Message Log section and use the Download button to download CSVs of sent messages or contact activity. Check your files folder on your device for your history file.
Once an SMS is delivered, it cannot be retracted — so double-check before sending. Please reach out to any recipient that receives a message in error to clarify what happened.
This can happen if the parent is listed for more than one child or uploaded more than once.
No. Parents are meant to receive message updates via SMS or email. Retain any Notifly messages for future conversations, parent teacher conferences, formal emails or larger apps like Remind.
Check the delivery status in the message log. Common reasons include opt-outs, changed numbers, or message limits.
Yes. Parents can reply STOP to SMS or click unsubscribe on emails. You’ll be notified in your app when this happens.
You’ll need to ask them (offline or in person) to text START to the Notifly number to resume messages or to opt back in at mynotifly.com.
Currently, parents do not reply to Notifly message updates. File attachments from parents are not supported.
Often, a reply is not necessary. If a parent receives an update that a student “had great participation” or “arrived severely tardy”, that is usually enough information for parents to reinforce and follow up with at home. Teachers cannot stop to send formal emails or to reply. Notifly allows enough time to update and keep moving. Keep in mind that teachers manage growing numbers of students each year, and that other apps or methods may be used when time allows discussion. Typically, Notifly updates are discussed collectively between parent and teachers in conferences or emails and not after every occurrence.
Make sure you’re using your correct school credentials or reset your password. Still having issues? Email support@mynotifly.com
The latest versions of Chrome, Safari, Edge, and Firefox are supported. Internet Explorer is not.
Notifly works on:
Currently, Notifly is promoted as a mobile app only for most users.
For Admin – Yes, Notifly works in ChromeOS via browser — no app install required.
Still stuck? Contact support with your browser and device info.
Yes — provided they are currently opted in to receive messages.
Privacy, Permissions, and Securit
Parent contact information is uploaded into Notifly by a user with prior authority and access to it through Learning Management Systems (LMS’s) and Student Information Systems (SIS’s). This is usually a teacher, administrator, or staff member. Only that individual has access to it when using the app.
No. Individual teachers can see phone numbers, but parents cannot see each other’s information.
Yes. Notifly is designed to align with FERPA and COPPA guidelines. We do not sell or share student or parent data.
Only you and designated school admins (if enabled) can view message content. Other teachers do not see your communications.
No. Parents receive your messages from the dedicated Notifly number assigned to your school or account. Your personal number is never shared.
Yes. Under Profile Settings, you can choose how your name appears (e.g., “Mr. Henderson,” “Coach Michael,” or “Ms. Williams”).
Each teacher should create their own account. You can share classes or contact lists, but not logins
We recommend sending messages between 8:00 AM and 6:00 PM for best response rates. Avoid late-night or early morning messages unless urgent.
Keep it consistent but not overwhelming. A good cadence is 1–2 times per week. Prioritize updates that are timely, relevant, and actionable.
Avoid:
Yes — you can send weekly overviews, reminders, or recurring updates. If it helps parents stay in the loop, it’s a perfect use case.
Notifly isn’t for:
Admin & Policy-Related FAQs
Admins can remove the teacher or staff member on the admin panel. Deleted accounts retain message history for auditing.
Admins can add the teacher or staff member on the admin panel.
Yes — on the admin dashboard go to “Templates,” click the pencil icon, and adjust any phrasing. You can also save custom templates
At this time, the current version does not support CSV imports from Aspen and Clever. Direct integrations are planned for future releases.
For iPhone, for example, go to Files ‘your spreadsheet’. Then manually enter the new contact info. Ensure the file follows the formatting template. Upload the updated spreadsheet in theNotifly app.
Notifly User Billing FAQ (for Teachers & Staff)
Yes, Notifly offers a free subscription plan. Paid subscriptions are also available with higher message limits and premium features.
Notifly offers three subscription tiers:
Notifly offers three subscription tiers:
You’ll be billed monthly on the date you subscribed.
You can upgrade anytime in the app under Upgrade Subscription. Payment is securely processed via Stripe using credit/debit cards or Apple Pay.
Yes. Yearly plans offer discounted rates compared to monthly billing. You can switch to annual billing from your subscription page
You won’t lose your account, but certain features (like engagement reports, analytics or message history) will become inaccessible unless re-upgraded.
You can purchase additional SMS and email credits directly in the app under Recharge Credits. Unused credits do not roll over from month to month.
You may have an active Pro or Max plan. Check your subscription settings under Billing.
Refunds are not issued for partial months. If you cancel mid-month, your subscription remains active until the end of the billing cycle.
Yes! Notifly offers school/district licenses. If your organization is interested, please have an administrator contact us at sales@notiflyapp.com.
Yes. A receipt is automatically emailed to you after each payment. You can also request past invoices by contacting billing@mynotifly.com
Yes. All paid plans are automatically billed each month unless canceled
You can cancel anytime in your account settings. Your access will continue until the end of your current billing cycle.
Yes. A receipt is automatically emailed to you after each payment. You can also request past invoices by contacting billing@mynotifly.com
Yes. All paid plans are automatically billed each month unless canceled.
You can cancel anytime in your account settings. Your access will continue until the end of your current billing cycle.
All plans come with monthly message credits. If you reach your limit:
You’ll receive a warning notification.
You can Upgrade Subscription or purchase additional credits through your dashboard.
Message credits are used for sending SMS and email messages. One credit = one outbound message to a single contact.
f you run out of included credits before the end of the month, you can purchase more without upgrading your plan. This is called a credit recharge.
Yes. Schools and districts receive group rates. Contact sales@mynotifly.com for a custom quote based on staff size.
Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.
Our team is here to help. Email billing@mynotifly.com and we’ll respond within 24-48 hours.
Notifly Parent FAQ (For Awareness Only)
Notifly is a communication tool used by educators to streamline outreach to families and staff. It’s built for professional, one-way messaging—delivering timely information through SMS or email.
No. Parents do not need to create an account or install an app. You’ll receive messages from your child’s school or teacher directly via text or email.
Notifly focuses exclusively on empowering teachers and staff—not on parent-side apps, student accounts, or portals. It delivers fast, direct communication without requiring any parent or student setup.
Parent contact information is uploaded into Notifly by a user with prior authority and access to it through Learning Management Systems (LMS’s) and Student Information Systems (SIS’s). This is usually a teacher, administrator, or staff member. Only that individual has access to it when using the app.
No. Individual teachers can see phone numbers, but parents cannot see each other’s information.
Yes. Notifly complies with all federal student privacy laws and does not sell or share contact information. Your information is only used for school communication purposes.
Notifly messages are one-way updates. If a reply is required, your teacher will follow up with you in a traditional manner like email, conference, or phone call.
Often, a reply is not necessary. If a parent receives an update that a student “had great participation” or “arrived severely tardy”, that is usually enough information for parents to reinforce and follow up with at home. Teachers cannot stop to send formal emails or to reply. Notifly allows enough time to update and keep moving. Keep in mind that teachers manage growing numbers of students each year, and that other apps or methods may be used when time allows discussion. Typically, Notifly updates are discussed collectively between parent and teachers in conferences or emails and not after every occurrence.
Please save your Notifly messages. You may be able to notice trends or be prepared with suggestions during your next meeting with a teacher.
Please reach out directly to your child’s teacher or school. Notifly is the tool they use, but they manage the content and distribution. Replies are subject to the teacher's availability. Please be advised that many teachers plan to address Notifly messages during formal communication methods like Remind, ParentSquare, email, phone calls, parent teacher conferences, and other meetings.
Messages may include reminders about class activities, attendance, behavior notes, updates on student progress, or important school announcements.
Currently the app supports sending 3 messages per day per parent. This limit keeps communication manageable for parents that receive messages throughout the day from multiple educators.
Yes, you can opt out:
Please note: opting out may cause you to miss time-sensitive or important information. s
You opt back in at mynotifly.com or text “START” to the dedicated Notifly number
Teachers may reference opportunities like Parent-Teacher Conferences, phone calls, or emails in their messages. If not, you can always contact the teacher or school directly through their usual communication channels
Yes. Notifly takes data privacy seriously and complies with all applicable federal and state education privacy laws, including FERPA and COPPA. Your personal information is never sold or shared with third parties
All Notifly messages are sent by verified staff members through an authenticated school account. If something seems unclear or suspicious, contact the school to verify the message
Ask parents to set the name of the dedicated Notifly number to “Notifly” for future communication identification purposes.
Visit the Help Center Home or click “Submit a Request” to get support from our team.
You can also email: support@notiflyapp.com